Outsourcing is transferring business processes from one company to another. The concept is to
have the management or day-to-day execution of one or more business functions performed by a
third-party service provider who is already in sourcing those same business processes. A parent
company uses the outside firm to provide a business function that could have been done in-
house. The aim of outsourcing is to make the business or organization more competitive by
staying focused on its core competencies.

Benefits of outsourcing:

• The company functions on a continuous or ongoing basis rather than on any specific single
• It enables companies to focus on their core business function. Outsourcing takes care of
ancillary functions in part or in totality. This optimizes the company’s growth based on its core or
specific business.
• Reduces operating costs by focusing on major business area. This way, the capital funds always
remain available for the core business instead of being diverted to other supporting portions of
the business.
• Improves productivity and service by standardizing all operations and processes across your
global portfolio. The outsourcing vendor manages your global portfolio comprehensively, thus
increasing the lifespan of your portfolio.
• Outsourcing when taken off shore gives you access to world-class capabilities. You can leverage
global resource networks to support your business. It gives you another perspective or dimension
to the existing business for more efficiency.
• With the shrinking world and cross-culture across the world, it helps employees to assimilate
efficiently in changing the working environment.
• It fosters and sustains an exceptional safety culture, emphasizing training and employee morale.
• If done on same premises/country, it provides an alternate career option to employees.
• Creates flexibility with the facilities to even provide support in times of industry uncertainty.
• Speeds up work, shares innovations for best practices. You can maintain competitive edge with
new ideas.
• Reduces risk and increases productivity.
• Frees many resources for other purposes for enhancing or expanding your business in other
• Companies can save 10-20% cost on an average with outsourcing.

Additional Benefits of outsourcing:

• Renewed focus on core business.
• Improved customer satisfaction with improved processes.
• Risk reduction due to reliance on experts and infusion of new technology.
• Project enhancement and effective cost management through financial engineering.
• Renewed opportunities for employees with skill upgrade and access to newer skills.
• Visible cost reduction and avoidance of capital investment.
• Asset conversion.

Value derived from outsourcing facility management

• Value and savings gained. This occurs during initial transfer from in- to outsource as they do the
job much more cheaply because of the availability of huge manpower and similarly larger global
• Increased focus. The management time and resources previously used on managing the facility
can be used for research and development projects.
• Increased flexibility. It can eliminate fixed overheads and physical plant ownership, thus cutting

Outsourcing, besides cutting costs, can build a virtual large company with a large work base with
the entrepreneur as the sole employee.

Alexander Gordon is a writer for http://www.smallbusinessconsulting.com - The Small Business
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